Libros sobre Customer Experience

Aquí encontrarás diversos libros sobre Customer Experience que te motivarán a lazarte a crear grandes experiencias para tu usuario.

The Challenger Sale: Taking Control of the Customer Conversation - Biblioteca de Thinkers Co.

The Challenger Sale: Taking Control of the Customer Conversation

Matthew Dixon, Brent Adamson

The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty - Biblioteca de Thinkers Co.

The Journey to WOW: The Path to Outstanding Customer Experience and Loyalty

Shaun Belding

Never Lose A Customer Again - Biblioteca de Thinkers Co.

Never Lose A Customer Again

Joseph John Coleman

The Customer Experience Book: How to design, measure and improve customer experience in your business - Biblioteca de Thinkers Co.

The Customer Experience Book: How to design, measure and improve customer experience in your business

Alan Pennington

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint - Biblioteca de Thinkers Co.

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint

Nicholas J. Webb

Would you do that to your mother? - Biblioteca de Thinkers Co.

Would you do that to your mother?

Jeanne Bliss

Be our guest: Perfecting the Art of Customer Service (Disney Institute Book) - Biblioteca de Thinkers Co.

Be our guest: Perfecting the Art of Customer Service (Disney Institute Book)

Ted Kinni

Sprinkles: Creating Awesome Experiences Through Innovative Service - Biblioteca de Thinkers Co.

Sprinkles: Creating Awesome Experiences Through Innovative Service

Chip R. Bell

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture - Biblioteca de Thinkers Co.

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

breAnne O. Reeves, Robert Spector

The Ten Principles Behind Grear Customers Experiences - Biblioteca de Thinkers Co.

The Ten Principles Behind Great Customer Experiences

Matt Watkinson

Delivering Happiness: A Path to Profits, Passion, and Purpose - Biblioteca de Thinkers Co.

Delivering Happiness: A Path to Profits, Passion, and Purpose

Tony Hsieh

The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty - Biblioteca de Thinkers Co.

The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty

Shep Hyken

The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level - Biblioteca de Thinkers Co.

The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level

Colin Shaw, Ryan Hamilton

Otras categorías en nuestra biblioteca

Libros sobre Business Design - Biblioteca Thinkers Co.

Biblioteca

Business Design

El poder del diseño en la generación y gestión de los negocios.

Libros sobre Service Design - Biblioteca Thinkers Co.

Biblioteca

Service Design

Descubre cómo cubrir las necesidades de los usuarios entre los diferentes puntos de contacto.