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Books on Customer Experience
Here you will find several books about Customer Experience that will motivate you to create great experiences for your user.

The Challenger Sale: Taking Control of the Customer Conversation
Matthew Dixon, Brent Adamson



The Customer Experience Book: How to design, measure and improve customer experience in your business
Alan Pennington

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
Nicholas J. Webb




The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
breAnne O. Reeves, Robert Spector



The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty
Shep Hyken

The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level
Colin Shaw, Ryan Hamilton
Other categories in our library
