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CustomerExperience

Content on Customer Experience

#CustomerExperience

#Design Coaching

#DesignResearch

#DesignThinking

#EmployeeExperience

Blog Thinkers Co - Service Design para reinventar tu negocio

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/08/service-design-para-reinventar-tus-servicios.png" class="attachment-full size-full wp-post-image" alt="Blog Thinkers Co - Service Design para reinventar tu negocio" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/08/service-design-para-reinventar-tus-servicios.png 640w, https://thinkersco.com/wp-content/uploads/2020/08/service-design-para-reinventar-tus-servicios-300x198.png 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Service design to reinvent your services

What is a service blueprint?

Blog Thinkers Co. - Cuidado con las co-creaciones

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/08/cuidado-con-las-cocreaciones.png" class="attachment-full size-full wp-post-image" alt="Blog Thinkers Co. - Cuidado con las co-creaciones" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/08/cuidado-con-las-cocreaciones.png 640w, https://thinkersco.com/wp-content/uploads/2020/08/cuidado-con-las-cocreaciones-300x198.png 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Beware of co-creations

How to enhance your idea with customer feedback

Blog Aplicación del Customer Journey, cómo visualizar varias iniciativas dentro de la empresa.

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/07/caso-cx-retail.jpg" class="attachment-full size-full wp-post-image" alt="Blog Aplicación del Customer Journey, cómo visualizar varias iniciativas dentro de la empresa." loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/caso-cx-retail.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/caso-cx-retail-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

How to apply the Customer Journey

How to visualize several innitiatives within the company

Blog Thinkers Co - Por qué estamos enamorados de los usuarios extremos

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2019/09/por-que-estamos-enamorados-de-los-usuarios-extremos.jpg" class="attachment-full size-full wp-post-image" alt="Blog Thinkers Co - Por qué estamos enamorados de los usuarios extremos" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2019/09/por-que-estamos-enamorados-de-los-usuarios-extremos.jpg 640w, https://thinkersco.com/wp-content/uploads/2019/09/por-que-estamos-enamorados-de-los-usuarios-extremos-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Why we’re in love with extreme users

And you should be, too.

Las claves para empatizar con el usuario

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/07/las-claves-para-empatizar-con-el-usuario-1.jpg" class="attachment-full size-full wp-post-image" alt="Las claves para empatizar con el usuario" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/las-claves-para-empatizar-con-el-usuario-1.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/las-claves-para-empatizar-con-el-usuario-1-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Keys to empathize with the client

A real case of use of the research tools

Blog Thinkers Co - SD, CX, UX, UI, IxD y sus diferencias

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2019/04/diferencias-cx-ux-ui-sd-ixd.jpg" class="attachment-full size-full wp-post-image" alt="Blog Thinkers Co - SD, CX, UX, UI, IxD y sus diferencias" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2019/04/diferencias-cx-ux-ui-sd-ixd.jpg 640w, https://thinkersco.com/wp-content/uploads/2019/04/diferencias-cx-ux-ui-sd-ixd-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

SD, CX, UX, UI, IxD and their differences

Stop calling everything UX

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2018/12/el-customer-journey-map-de-papa-noel.jpg" class="attachment-full size-full wp-post-image" alt="" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2018/12/el-customer-journey-map-de-papa-noel.jpg 640w, https://thinkersco.com/wp-content/uploads/2018/12/el-customer-journey-map-de-papa-noel-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Santa Claus Customer Journey Map

and his lessons about Customer Experience

¿Qué sería de las organizaciones sin las personas? ¿Y sin un equipo? Sin ambos no es posible la transformación digital

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/07/personas-motor-cambio-1.jpg" class="attachment-full size-full wp-post-image" alt="¿Qué sería de las organizaciones sin las personas? ¿Y sin un equipo? Sin ambos no es posible la transformación digital" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/personas-motor-cambio-1.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/personas-motor-cambio-1-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

People: drivers of change

What would be from the organizations without people? and without a team?

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/07/el-arte-de-escuchar-1.jpg" class="attachment-full size-full wp-post-image" alt="" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/el-arte-de-escuchar-1.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/el-arte-de-escuchar-1-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

The art of listening to your client

Good designers are those that are good listening

Una experiencia inmersiva sumerge al usuario en un espacio digital

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/07/realidad-virtual-y-CX.jpg" class="attachment-full size-full wp-post-image" alt="Una experiencia inmersiva sumerge al usuario en un espacio digital" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/realidad-virtual-y-CX.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/realidad-virtual-y-CX-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Virtual Reality

Technology to recreate the Customer Experience

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/07/experiencia-paciente-sector-salud.jpg" class="attachment-full size-full wp-post-image" alt="" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/experiencia-paciente-sector-salud.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/experiencia-paciente-sector-salud-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Patient Experience

Cultural change in the Health Industry

El Pensamiento Lean como camino a la mejora continua

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/07/lean-thinking.jpg" class="attachment-full size-full wp-post-image" alt="El Pensamiento Lean como camino a la mejora continua" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/lean-thinking.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/lean-thinking-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Lean Thinking

In search for the continues improvement

Blog Thinkers Co - Customer Experience

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2018/05/customer-experience-y-organizaciones.jpg" class="attachment-full size-full wp-post-image" alt="Blog Thinkers Co - Customer Experience" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2018/05/customer-experience-y-organizaciones.jpg 640w, https://thinkersco.com/wp-content/uploads/2018/05/customer-experience-y-organizaciones-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Customer Experience

The experience of emotions and the impact into the company

Blog Thinkers Co - Tabla periódica de necesidades

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2018/05/tabla-periodica-de-necesidades.jpg" class="attachment-full size-full wp-post-image" alt="Blog Thinkers Co - Tabla periódica de necesidades" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2018/05/tabla-periodica-de-necesidades.jpg 640w, https://thinkersco.com/wp-content/uploads/2018/05/tabla-periodica-de-necesidades-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Periodic table of human needs

New digital standards

Blog Thinkers Co - Innovando desde el cliente

<img width="640" height="423" src="https://thinkersco.com/wp-content/uploads/2018/05/innovando-desde-el-cliente.jpg" class="attachment-full size-full wp-post-image" alt="Blog Thinkers Co - Innovando desde el cliente" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2018/05/innovando-desde-el-cliente.jpg 640w, https://thinkersco.com/wp-content/uploads/2018/05/innovando-desde-el-cliente-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Innovating from the client

Measuring happiness

Blog Datos para reinventar el Customer Experience.

<img width="640" height="423" src="https://thinkersco.com/wp-content/uploads/2020/07/datos-para-reinvertar-el-cx.jpg" class="attachment-full size-full wp-post-image" alt="Blog Datos para reinventar el Customer Experience." loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/datos-para-reinvertar-el-cx.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/datos-para-reinvertar-el-cx-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Data to reinvent the Customer Experience

Quantify, compare and share

Blog Diseño y Negocios, una historia de amor.

<img width="640" height="423" src="https://thinkersco.com/wp-content/uploads/2020/07/diseno-y-negocios.jpg" class="attachment-full size-full wp-post-image" alt="Blog Diseño y Negocios, una historia de amor." loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/diseno-y-negocios.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/diseno-y-negocios-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Design and Businesses

A love story

Blog Thinkers Co - What the hell o punto de dolor

<img width="640" height="423" src="https://thinkersco.com/wp-content/uploads/2018/04/puntos-de-dolor.jpg" class="attachment-full size-full wp-post-image" alt="Blog Thinkers Co - What the hell o punto de dolor" loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2018/04/puntos-de-dolor.jpg 640w, https://thinkersco.com/wp-content/uploads/2018/04/puntos-de-dolor-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

What the hell or pain point

What the hell or pain point

Blog Experiencia del Cliente en Industria, Design Thinking adaptado al sector Industrial.

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/07/caso-cx-industria.jpg" class="attachment-full size-full wp-post-image" alt="Blog Experiencia del Cliente en Industria, Design Thinking adaptado al sector Industrial." loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/caso-cx-industria.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/caso-cx-industria-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Customer Experience at industry

Design Thinking adapted to industrial sector.

Blog Gamificación de la Experiencia de Cliente Alsa, Creación de la Experiencia de Cliente dentro del ámbito de la movilidad internacional a través Comados Alsa.

<img width="640" height="422" src="https://thinkersco.com/wp-content/uploads/2020/07/caso-alsa.jpg" class="attachment-full size-full wp-post-image" alt="Blog Gamificación de la Experiencia de Cliente Alsa, Creación de la Experiencia de Cliente dentro del ámbito de la movilidad internacional a través Comados Alsa." loading="lazy" srcset="https://thinkersco.com/wp-content/uploads/2020/07/caso-alsa.jpg 640w, https://thinkersco.com/wp-content/uploads/2020/07/caso-alsa-300x198.jpg 300w" sizes="(max-width: 640px) 100vw, 640px"/>

Blog

Gamicating the CX

Customer Experience for ALSA

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