Content on Customer Experience

Blog Thinkers Co - Service Design para reinventar tu negocio

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Service design to reinvent your services

What is a service blueprint?

Blog Thinkers Co. - Cuidado con las co-creaciones

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Beware of co-creations

How to enhance your idea with customer feedback

Blog Aplicaci贸n del Customer Journey, c贸mo visualizar varias iniciativas dentro de la empresa.

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How to apply the Customer Journey

How to visualize several innitiatives within the company

Blog Thinkers Co - Por qu茅 estamos enamorados de los usuarios extremos

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Why we’re in love with extreme users

And you should be, too.

Las claves para empatizar con el usuario

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Keys to empathize with the client

A real case of use of the research tools

Blog Thinkers Co - SD, CX, UX, UI, IxD y sus diferencias

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SD, CX, UX, UI, IxD and their differences

Stop calling everything UX

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Santa Claus Customer Journey Map

and his lessons about Customer Experience

驴Qu茅 ser铆a de las organizaciones sin las personas? 驴Y sin un equipo? Sin ambos no es posible la transformaci贸n digital

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People: drivers of change

What would be from the organizations without people? and without a team?

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The art of listening to your client

Good designers are those that are good listening

Una experiencia inmersiva sumerge al usuario en un espacio digital

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Virtual Reality

Technology to recreate the Customer Experience

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Patient Experience

Cultural change in the Health Industry

El Pensamiento Lean como camino a la mejora continua

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Lean Thinking

In search for the continues improvement

Blog Thinkers Co - Customer Experience

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Customer Experience

The experience of emotions and the impact into the company

Blog Thinkers Co - Tabla peri贸dica de necesidades

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Periodic table of human needs

New digital standards

Blog Thinkers Co - Innovando desde el cliente

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Innovating from the client

Measuring happiness

Blog Datos para reinventar el Customer Experience.

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Data to reinvent the Customer Experience

Quantify, compare and share

Blog Dise帽o y Negocios, una historia de amor.

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Design and Businesses

A love story

Blog Thinkers Co - What the hell o punto de dolor

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What the hell or pain point

What the hell or pain point

Blog Experiencia del Cliente en Industria, Design Thinking adaptado al sector Industrial.

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Customer Experience at industry

Design Thinking adapted to industrial sector.

Blog Gamificaci贸n de la Experiencia de Cliente Alsa, Creaci贸n de la Experiencia de Cliente dentro del 谩mbito de la movilidad internacional a trav茅s Comados Alsa.

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Gamicating the CX

Customer Experience for ALSA